Subscription, Billing & Cancellation Policy

Last updated August 25, 2026. Applies to Gorilla Scheduling Online.

1. Plans and Billing

Gorilla Scheduling Online offers a Free plan (no payment required, limited usage) and paid plans (Solo, Production, Studio). Paid plans are billed either monthly or annually, at the rate shown to you before you complete checkout. An annual plan is billed as a single upfront charge and costs less than paying the monthly rate for a full year.

2. Automatic Renewal

All paid subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current rate, until you cancel. For annual subscriptions, we email you a reminder before your renewal date.

3. Cancellation

You can cancel your subscription at any time, with one click, from your account's Plan page -- no phone call or email required. Canceling stops future renewal. You keep full access to your plan through the end of the period you've already paid for; your account then moves to the Free plan. You can resume a canceled subscription any time before it ends and billing continues without interruption.

4. Refunds

All fees are non-refundable, for both monthly and annual subscriptions, with no exceptions once a charge has processed. We don't offer partial refunds or credit for unused time. Because there's no refund window to negotiate, we've focused instead on making cancellation itself immediate and self-serve, so you're never stuck paying for a renewal you didn't want.

5. Failed or Declined Payments

If a renewal payment fails -- for example, an expired or declined card -- we automatically retry the charge over the following days and email you to update your payment method. If every retry fails, your subscription ends and your account moves to the Free plan. Your projects and data are not deleted, but paid features and higher usage limits are unavailable until you resubscribe.

6. Price Changes

We may change subscription pricing from time to time. A price change applies to your next billing cycle at the earliest, and we'll notify you in advance if it affects your subscription.

7. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of a charge is the one that applies to it.